We started a phase in our project called DLP a little before 1st June, Station's launch. DLP stands for Defect Liability period, which starts around the time of official launch, and lasts a year. This is a period of time when you've supposedly completed all work. You have handed over the system, and you're there to provide warrenty in case things don't work out. Think "Apple Care" for large scale project.
During the DLP period, the client (MTR in this case) could place emergency calls on defects that seem to come from your system. The contractor has a contractial obligation to arrive on site within two hours of the call to try to solve whatever problem originated the e-call.
Here is the trick. MTR calls CLPE because they're their contractor, CLPE would in turn call us. We're the one who show up within 2 hours. If we didn't, MTRC's efficiency rating for CLPE would fall, depending on how late we were.
Ever since the station launch, we've been receiving e-calls everyday. Some are indeed defects in our system. There were times when the Station Control people just didn't use the proper procedures, and things don't wory out. Sometimes it's the other side of the interface that screwed up, and we get the call because when there's no sound, they think of PA system failure (more on that in the future).
MTRC is a very hard client to serve.
During the DLP period, the client (MTR in this case) could place emergency calls on defects that seem to come from your system. The contractor has a contractial obligation to arrive on site within two hours of the call to try to solve whatever problem originated the e-call. Here is the trick. MTR calls CLPE because they're their contractor, CLPE would in turn call us. We're the one who show up within 2 hours. If we didn't, MTRC's efficiency rating for CLPE would fall, depending on how late we were.
Ever since the station launch, we've been receiving e-calls everyday. Some are indeed defects in our system. There were times when the Station Control people just didn't use the proper procedures, and things don't wory out. Sometimes it's the other side of the interface that screwed up, and we get the call because when there's no sound, they think of PA system failure (more on that in the future).
MTRC is a very hard client to serve.
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