Saturday, April 09, 2005

The art of listening

There're these couple of people at my work place who, without fail, interrupts with a quick response when being spoken to. Let me give you an example:

While we're trying to come up with a solution for our network infracture behind a limited ISP plan...
"We can solve the problem by port forwarding. Say you forward all the traffic from 49400 to 80 at point A and then ..."
"Yeah that won't work, PCCW is blocking the ports. I've already asked them."
"Right I understand what you mean. But that's what port forwarding does: it works around the block. Let me give you an ..."
"I'm very sure it won't work. They're big ISP. You can't just work around their block".
"I understand your concern, but let me give you an example. Let's say we forward all traffic from 49400 to ..."
"But 49400 is blocked, the ISP told me that just now"


It goes on and on.

Like my mama always say, if you want a network port forwarding solution implemented, you'd better do it yourself. So I left the issue alone, and will go back to it when I have free time to taggle the problem myself.

But after working here in Hong Kong for just three months, it strikes me just how insecured a lot of people are in here. They are always finding ways to show you just how much better they are, and most of the time, it does everything but to convince people that you're a hell of a job.

This discussion in the example, I just end up getting more and more annoyed with this person. In my opinion he just doesn't know how to intelligently discuss a topic. He response quickly to my questions, before I even finished asking. of course he wouldn't have time to listen, and more importantly to think of a better response.

And that's why Internet Discussion forums are in my opinion the best thing next to sliced bread. you see a post, and start typing a response. During the course of your message, you constantly look back at the original article, refining your understanding of what the person really meant. You get to think whether your response still stand with the new understanding. If they don't, you get the chance to rethink where you stand on the issue. Do a little research perhaps on the topic, and come up with a intelligent response. If done right, it's an utterly enjoyable experience, and it matters not whether you're right or wrong.

Now, I usually just give up and let them win the oral fight, and then prove them wrong technically. Works every single time.

http://traubman.igc.org/listenof.htm

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